Returns / Exchanges
Shop with confidence at Gracious Home! If you're not absolutely delighted with your purchase we are happy to make a return or exchange.
- Items returned with a receipt and within 60 days of the purchase date are eligible for a full refund in the form of original tender. Cash returns over $300.00 will be refunded by bank check mailed to your address.
- Items must be in their original packaging and in resalable condition.
- Due to hygienic reasons, certain items such as bedding, bath linens/accessories, toilet seats and personal care items cannot be returned or exchanged if used or opened with the exception of manufacturer defect.
- Items without a sales receipt will be eligible for a store credit at the current selling price with presentation of a state/federal approved form of identification.
- Gift receipt refunds will be in the form of a store credit.
- We cannot accept returns or exchanges on Clearance, As-Is or Final Sale merchandise.
- Custom Orders: All special-order (SO) items, including but not limited to Monogrammed/Personalized items, are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defect.
- Restocking Fee: A 30% restocking fee will be charged on all plumbing, decorative hardware and lighting fixture returns.
- In-Store Pickups: Orders/merchandise left over 60 days without being claimed will be returned to stock. If items are no longer available when customer returns for pick-up, customer may reselect or store credit will be issued. We are not responsible for orders/merchandise left over 60 days (this includes merchandise left for repair).
- Measurements: For your convenience we offer an in-home measuring service. We are not responsible for measurements that are not done by our installation service team. All measurements for Decorative Plumbing, Hardware, Window Treatment, and Lighting are the customer's responsibility. If an item has been opened and later determined to be the wrong size, please refer to the return policy above.
- A written copy of our return policy will be provided to you upon request.
Upon delivery, please carefully examine each piece in your order. If you wish to return any item for any reason please contact Gracious Home’s customer service (800-338· 7809) within 3 days of your delivery. Delivery fee will not be refunded and a pick-up fee equal to the delivery fee will be assessed unless materials damaged, imperfect or defective.
DELIVERY DAMAGE POLICY
Everything we ship is thoroughly inspected at several key points in our preparation and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative at 800-237-3404 within 48 hours of the receipt of the product. We cannot be held responsible for damages claimed if not reported after that time. For furniture, arrangements may be made for a qualified repair technician to come to your home and correct the damage. Please note: we reserve the right to repair or replace your furniture solely at our discretion.