Shipping / Delivery

IT’S CLEAR

Domestic shipping and handling charges are clearly displayed during the check-out process as you complete your online order.

IT’S CONVENIENT -- 4 WAYS TO SHIP!

  • Gracious Home Truck Delivery – Manhattan Only ($15 next day)
  • Ground, 1-7 business days
  • 2nd Day
  • Next Day

WE SHIP INTERNATIONAL ORDERS

For shipment to an APO/FPO or an address outside the continental U.S., please contact us and we’ll be happy to assist you.

GENERAL INFORMATION ABOUT SHIPPING

  • Please allow 24 hours for all orders to be processed plus transit time to your shipping location.
  • Manhattan customers can choose Gracious Home Delivery during check out for a flat fee of $15.00 per delivery.
  • UPS Ground service is used for most other domestic shipments (charges listed below) and products usually arrive within 1-7 business days.
  • Orders with more than one item may be shipped separately and could result in multiple deliveries being received.
  • To receive your order more quickly, you may choose Next Day or 2nd Day for an additional charge. NOTE: Once your order is processed, please allow one business day with Next Day and two business days with 2nd Day for your products to arrive. There is no weekend pickup or delivery for either of these shipping methods and because every item on our site is not always immediately available, all or part of your order may take additional time to ship.
  • In some instances we may not be able to ship your item via Next Day or 2nd Day Air. If that’s the case, we will contact you for approval to change your shipping method to Ground and to adjust your shipping charge to the lower ground shipping rate.
  • A shipping surcharge for heavy, bulky or fragile items may apply. Details are available on individual product pages. Shipping surcharges, where applicable, will apply regardless of any promotions or discounts.
  • For questions about our return policy, please see our Returns & Exchanges page.

Current Promotion: Orders over $99 receive free ground shipping or Gracious Home Truck Delivery in Manhattan! For details, mouse over the free shipping banner at the top of any page on the website.

SHIPPING RATE GUIDELINES

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Use the chart below as a guideline to calculate delivery fees. Please see product page for exact shipping rates based on specific item and shipping destination
Order Total GH Truck - Manhattan Only
(Next Day)
Ground 2nd Day Next Day
under $25 $15.00 $6.50 $21.50 $31.50
$25.01 - 50 $15.00 $8.50 $23.50 $33.50
$50.01 - 75 $15.00 $10.00 $26.00 $36.00
$75.01 - 100 $15.00 $10.00 $29.00 $39.00
$100.01 - 150 $15.00 $17.00 $32.00 $42.00
$150.01 - 200 $15.00 $20.00 $35.00 $45.00
$200.01 - 250 $15.00 $25.00 $40.00 $50.00
$250.01 - 300 $15.00 $30.00 $45.00 $55.00
$300.01 - 350 $15.00 $35.00 $50.00 $60.00
$350.01 - 400 $15.00 $40.00 $55.00 $65.00
$400.01 - 450 $15.00 $45.00 $60.00 $70.00
$450.01 - 500 $15.00 $50.00 $65.00 $75.00
$500.01 - 550 $15.00 $55.00 $70.00 $80.00
$550.01 - 600 $15.00 $60.00 $75.00 $85.00
over $600 $15.00 $65.00 $80.00 $90.00
(Oversized, heavy and bulky items will have additional surcharges added to the shipping charge. Please see product page for oversize surcharge on a specific item)